Contact GoPinSave
A pin that should work but does not, a broken link on this site, or a question about the tool — write to us and a human will read it.
Frequently asked questions
How fast will I get a reply?
There is no guaranteed response time; messages are read by a human and answered as capacity allows.
Should I send my Pinterest password?
Never. GoPinSave never asks for it, and no legitimate support message will either.
Can I request a new feature or language translation?
Yes. If you would like to suggest improvements to our Pinterest video, image, GIF, or carousel tools, or report a translation issue in Portuguese, Spanish, Indonesian, or Vietnamese, send a note to contact@gopinsave.com.
What information helps resolve a broken pin report fastest?
Include the exact public Pinterest pin URL or pin.it short link, your device and browser name, and the error message shown on screen so our team can test the pin directly.
For the fastest help, include the exact link that failed and what the preview showed. Screenshots help, but the link itself matters most.
Before you write
Check that the pin is public (private-board links never work), that you pasted a pin link and not a board link, and that the pin has not been deleted. Most reports turn out to be one of those three. If the preview shows only a photo for a video pin, read the Idea Pin problem page first — that behavior is expected for stream-only pins.
What we do not do by email
We do not ask for your Pinterest password, ever. We do not unlock private content, and we do not accept requests to download someone else’s private pins.
How to Format a Helpful Bug Report
1. Share the Exact Public Pin URL
Include the full `https://www.pinterest.com/pin/...` or `https://pin.it/...` link so our team can test the exact public pin metadata against our extractor.
2. Mention Your Device and Browser
Let us know whether you are using Safari on iPhone, Chrome on Android, or a desktop browser, along with the error code shown on screen.
3. Helpful Troubleshooting Guides
Before emailing, check our solutions for iPhone download issues, pin.it short links, and Idea Pin HLS streams.
Response Policy and Privacy Guarantee
Human Review Without Automated Ticket Spam
Every message sent to our support inbox is reviewed directly by our maintainers. We only use your email address to reply to your specific question or bug report—we never add you to marketing lists or share your contact details with third parties, in full compliance with our Privacy Policy.